I’M MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?
We may have sent your items in separate parcels so please check your emails
to see if any of your items will be arriving separately.
If an item is missing, please contact our customer care team with the order number
and the missing item's name and number. We will resolve the issue for you as quickly as
WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our customer care team with:
The order number
The faulty item’s number and name
A description of the fault.
We'll get back to you as soon as we can and send you a replacement item.
WHAT HAPPENS IF I’M NOT IN WHEN MY ORDER ARRIVES?
Someone needs to be in when your parcel is due to be delivered as we may
need a signature. Don’t worry if you aren’t as our carrier usually tries to deliver more
Alternatively they will leave a card confirming they have either left it with a neighbour,
left it in a safe please, when they will try to redeliver or give you details on how to collect it.